Frequently Asked Questions

Households where someone receives SNAP, Medicaid, SSI, Federal Public Housing Assistance, the Veterans Pension, or certain Tribal benefits, or with income at or below 135% of the Federal Poverty Guidelines. See eligibility.

Only if they are separate households — meaning they don't share income and expenses. You'll complete a household worksheet during enrollment.

No. You can use a temporary address, and people experiencing homelessness can still apply.

SSDI alone doesn't qualify, but you may qualify through Medicaid, SNAP, SSI, or income. See our SSDI page.

iPhone 15, iPhone 14, iPhone 13, iPhone 11, iPhone SE 3, iPhone SE, iPhone 8 Plus, iPhone 7, and Samsung Galaxy Z Flip, depending on inventory. Browse phones.

Some models include a one-time device co-pay. The exact amount is shown before you order. Lifeline service itself has no monthly bill for eligible customers.

Yes, if it's unlocked and compatible. See Bring Your Own Phone and our IMEI guide.

Email support@freelinkwireless.com right away so we can suspend service and protect your account.

After approval, phones usually ship within a few business days. Delivery time depends on your location.

Follow our activation guide. eSIM phones use the eSIM guide.

Yes. Have your current account number and transfer PIN ready. See number porting.

Yes. Every year you must confirm you still qualify. We'll notify you before your deadline.

If you pay nothing for service, you must use it at least once every 30 days. If you don't, we'll notify you and give you 15 days to use it before service is removed.

Update your address with us within 30 days. Lifeline can move with you.