Return Policy
Free Link Wireless device return and exchange policy for Free Government Phones.
Defective devices
If your device arrives damaged or doesn't work, email support@freelinkwireless.com within 30 days of delivery with your name, order details, and a description of the issue. We'll troubleshoot with you and, if needed, arrange a replacement.
Returns
To return a device, contact support first for return instructions. Devices should be returned with accessories in the original packaging when possible.
Co-pay refunds
Eligible device co-pays are refunded to the original payment method after the returned device is received and inspected.
If you leave service
Devices you received remain yours unless otherwise stated at the time of your order.